Shipping POLICY

At Dinah Vela, we want your shopping experience to be seamless—from the moment you place an order until it arrives at your door. This page outlines how we handle processing, shipping, and delivery.

1. Order Processing

• Origin: All orders are prepared and shipped from our New York warehouse.

• Processing Time: Standard items are packed and dispatched within 7 business days.

• Custom Orders: Made-to-order or personalized pieces require an additional two weeks for production before shipping.

2. Shipping Carriers

We work with trusted global logistics providers to ensure your package arrives safely and on schedule. Our partners include:

• DHL

• UPS

• FedEx

• USPS

3. Shipping Security

• Every package is carefully handled and protected with insurance from the shipping provider.

• Once your order is dispatched, you’ll receive tracking details so you can follow its journey until delivery.

4. Complimentary U.S. Shipping

We are pleased to provide free shipping on all domestic orders within the United States—no minimum purchase required.

5. International Shipping

• Dinah Vela ships worldwide.

• A flat-rate fee of $50 applies to all international orders.

6. Estimated Delivery Times

• U.S. Orders (Free Shipping): Typically 7–10 business days after dispatch.

• International Orders: Typically 7–14 business days after dispatch.

7. Customs & Duties

For orders shipped outside the United States, the recipient is responsible for any customs duties, taxes, or import fees. Please check with your local customs office for guidance before placing an order.

8. Restricted Destinations

Due to regulatory restrictions, we are unable to ship to:

• Iran

• Sudan

• Syria

• North Korea

• Cuba

• Crimea

9. Customer Support

Our customer care team is here to help with any shipping-related questions.
📧 Contact us anytime at support@dinahvela.com