Privacy POLICY

At Dinah Vela, safeguarding your personal information is an essential part of the trust you place in us. This Privacy Policy explains what data we collect, how we use it, and the measures we take to protect your privacy when you visit our website or make a purchase.

SECTION 1 – INFORMATION WE COLLECT AND HOW WE USE IT

When you purchase from Dinah Vela, we collect personal details such as your name, billing/shipping address, and email address so we can process your order and provide customer support.

When browsing our website, your device’s IP address is automatically logged to help us understand your browser, operating system, and optimize your shopping experience.

With your consent, we may also send you occasional updates about our products, services, or promotions.

Our commitment to your privacy includes:

Sensitive information (such as payment details) is collected only through encrypted, SSL-secured pages.
We do not sell, rent, or trade your information with outside parties.
Your personal data or images will never be used in marketing without your clear permission.
Promotional gifts or campaigns are provided solely in connection with purchases or official marketing activities—not as a means of gathering personal data.

If you have any concerns about your data, please contact us at support@dinahvela.com.

SECTION 2 – CONSENT

How do we obtain consent?
By providing your information during checkout, payment, shipping arrangements, or returns, you consent to our using it strictly for those purposes.

If we request your details for a different reason (for example, marketing), we will either ask directly for your permission or give you the option to decline.

How to withdraw consent
If you decide later that you no longer wish to receive communications or allow us to retain your information, you may withdraw consent at any time by emailing support@dinahvela.com.

SECTION 3 – DISCLOSURE

We may disclose your personal details if required by law or if you breach our Terms of Service.

SECTION 4 – SHOPIFY

Our online store is powered by Shopify Inc., which provides the e-commerce platform we use to serve you. Your information is stored securely within Shopify’s databases and applications, protected by firewalls and industry-standard safeguards.

Payments
If you select a direct payment option, Shopify securely stores your credit card information. Data is encrypted under PCI-DSS standards and retained only as long as necessary to complete your transaction. Once finalized, the payment information is deleted.

All payment gateways we use comply with PCI-DSS requirements established by the PCI Security Standards Council (Visa, Mastercard, American Express, Discover).

SECTION 5 – THIRD-PARTY SERVICES

Certain third-party providers (such as payment processors) may require access to your data for transaction purposes. Each has its own privacy policies, and we recommend reviewing them for clarity on how your data is handled.

Please note that some providers may operate in jurisdictions different from yours. For example, if you are in Canada and your payment is processed by a U.S.-based gateway, your information may be subject to U.S. law (including the Patriot Act).

When you leave our site or are redirected to a third-party website, this Privacy Policy no longer applies.

SECTION 6 – SECURITY

We use industry best practices to protect your personal data from loss, misuse, unauthorized access, alteration, or destruction.

Payment information provided through our website is encrypted via SSL and stored with AES-256 encryption. While no system is 100% secure, we comply with PCI-DSS and widely accepted security practices.

SECTION 7 – COOKIES

Our site uses cookies to enhance your shopping experience. These include:

_session_id: Tracks session data (referrer, landing page, etc.).
_shopify_visit: Records site visits (30 minutes).
_shopify_uniq: Counts customer visits (expires next day).
cart: Stores cart details (2 weeks).
_secure_session_id: Session token.
storefront_digest: Verifies password-protected access.

You may choose to opt out of cookies through your browser settings.

SECTION 8 – AGE OF CONSENT

By using this site, you confirm you are of legal age in your state or province, or that you are of legal age and have given consent for a minor dependent to use this website.

SECTION 9 – CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates take effect immediately once posted. If significant changes are made, we will highlight them here.

If Dinah Vela is acquired or merged with another company, your information may be transferred so we can continue serving you.

SECTION 10 – CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

For California residents, the CCPA grants the following rights:

Right to Know what personal data we collect, use, or share.
Right to Delete your personal information (with some exceptions).
Right to Opt-Out of the sale of personal information. (Note: Dinah Vela does not sell personal data.)
Right to Non-Discrimination for exercising CCPA rights.

To exercise your CCPA rights, contact us at:
📧 support@dinahvela.com

📞 +1 (832) 577-2219

SECTION 11 – SALE OF PERSONAL INFORMATION

Dinah Vela respects your privacy. We do not and will not sell your personal data. Information collected is used strictly for the purposes described in this Privacy Policy.

QUESTIONS & CONTACT

For questions, corrections, or complaints regarding your personal information, please contact our Privacy Compliance Officer at:
📧 support@dinahvela.com