FAQs

About Our Diamonds

Are lab created diamonds real diamonds?

Yes, lab grown diamonds are 100% real diamonds, with the same properties that natural diamonds have. Lab diamonds have no physical differences from natural diamonds, and it is impossible to tell them apart without specialist laboratory equipment. There are only two differences between lab diamonds and natural diamonds: price and their creation.

Are the lab grown diamonds from Dinah Vela certified?

At Dinah Vela, we specialize in premium lab-grown diamonds that meet the highest standards of brilliance, clarity, and cut. Each diamond is hand-selected by our certified gemologists to ensure exceptional quality. We proudly offer IGI- and GIA-certified stones, and your diamond’s certificate will always be included in the package.

Do you have any discounts or promotions?

Yes, we currently offer limited-time savings:

• Spend $1,500 and save $200

• Spend $2,000 and save $300

• Spend $3,000 and save $400

Plus, if you subscribe to our email list, you’ll receive an extra $100 off with the code NEW100. Don’t miss it!

Can I design my own ring?

Absolutely! At Dinah Vela, we believe every love story deserves a one-of-a-kind ring. You can start by choosing your favorite diamond and pair it with a setting that suits your style. Our team will carefully craft your custom piece with expert precision and care.

Do you offer engraving?

Yes, we'd be happy to personalize your ring with an inscription, if the ring you selected is engraveable. Please note: engraved item cannot be returned. You can reach a real person anytime by texting, calling, or WhatsApp messaging us at +1(929)762-3764. You can also email us at support@dinahvela.com.

Placing an Order

What payment methods do you accept?
How do I speak to a real person?
Do you offer financing or installment plans?
Will I be charged sales tax on my order?
Do you have any promotions or best sellers?

Shipping and Policy

Is my order free shipping?
How long does shipping take?
Does someone need to be available to sign for the package?
What is your return policy?
Do you offer gift packaging?
Are your products discreetly packaged?